FAQs
Browse our topics below to find answers to our frequently asked questionsDelivery
We can change your delivery information as long as your item has not been dispatched. Once it has been dispatched, it is difficult for us to change your details, however please contact our friendly team and we'll do our best to help.
Can I ask someone to receive the delivery order on behalf of me?
keyboard_arrow_down
keyboard_arrow_up
open_in_new
Yes. You can ask anyone you trust to receive the order on behalf of you. Please leave the name and contact of the recipient while filling the delivery details.
Once shipped, you will receive a confirmation email from us, and the tracking number provided by S.F. Express afterwards. You can use the tracking number provided to track and trace your latest order delivery status by visiting S.F. Express website or SFHK APP.
