FAQs

Spacewhite® Antibacterial EO Water is a solution called HClO. HCIO has a very high degerming and deodorising effect, and is also very effective in removing viruses. It does not have a harmful effect on human skin, has no bleaching effect, and can be used safely and widely.

HClO naturally exists in our bodies. When our immune system comes into contact with bacteria and viruses, our white blood cells release HClO to kill pathogens and protect us. HClO produced by the Spacewhite Antibacterial EO Water Generator mimics this action when used to clean surfaces.

According to the World Health Organisation Drinking Water Standard, the pH value of drinking water should be between 6.5 and 8.5.

Spacewhite produces an antibacterial solution with a pH of 6.5-8.5. The mild composition means it is completely safe for adults, children and animals, without compromising on disinfecting power.

Spacewhite® Antibacterial EO Water Generator only requires tap water to produce an effective antibacterial solution. 

It is recommended to use pure edible refined salt. Ordinary table salt can be used. Avoid using other additives or mineral salts. The solubility of table salt is better. If the salt is not completely dissolved, it may cause the electrolytic plate to block and affect the electrolytic reaction.

Each of our generators are individually tested before leaving our warehouse. Despite drying time, occasionally a little residual water may be left in the bottle when it reaches you. Rest assured this is simply a quality control measure, and does not indicate that your generator has been used by someone else.

We recommend you keep the machine at a cool dry, evades light place.

No. The only materials needed to make the Antibacterial EO Water are table salt and general tap water – and your Spacewhite® generator!

Yes, just rinse it with water after use.

Yes, but because the Antibacterial EO Water itself is hypochlorous acid water, it will have a slight corrosive effect. After cleaning the metal appliances with the antibacterial solution, please rinse with water again.

The effective chlorine concentration of the Antibacterial EO Water will decrease over time, and it is recommended to use it within 7 days. You can empty, refill and re-electrolyse your water at any time. 

No matter if it is an opaque bottle, it is recommended to keep out of the air and sun, and please change the Antibacterial EO Water within 7 days.

We recommend you keep the machine in a cool dry place, away from direct sunlight.

We provide a 1 year warranty.

Under the instruction use of the machine, the product will be repaired free of charge. All damage caused by non-human factors such as incorrect operation, negligence, or accidents caused by natural disasters and human disasters is not covered by the maintenance.

Spacewhite® Antibacterial EO Water is a very effective germicidal product. It is recommended that you rinse food products and your skin with plain water after using with Spacewhite®.

Due to the low concentration of EO water, it's generally safe if your pet accidentally licks or drinks the solution. However, the product is not recommended for drinking.

EO water is recommended for use on infants or anyone with sensitive skin.

EO water won’t be harmful to your skin. Just make sure to rinse with water after use.

The disadvantage of hypochlorous acid is that the active usability period is too short. The disinfection effect will decrease within 7 days, so hypochlorous acid is not sold ready-made.